Privacy Policy for Professional Parking Solutions Ltd

 

Last Updated: 19/02/2025

 

Professional Parking Solutions Ltd ("we," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal information of our customers, employees, and website visitors. We regularly review and update this policy to reflect changes in our practices and legal requirements.

 

1. Information We Collect

 

We collect different types of personal information depending on your interaction with us:

 

Customer Information:

Identity and Contact Information: Name, address, email address, phone number, and other contact details.

Vehicle Information: License plate number, vehicle make, model, and color.

Payment Information: Payment card details, billing address, and transaction history.

Parking History and Preferences: Parking locations, entry and exit times, frequency of use, and any special requests.

 CCTV Footage: Images and video recordings from CCTV cameras located in our parking facilities. CCTV is used for security purposes, crime prevention, and operational management. Recordings are retained for 30 days and access is restricted to authorised personnel. Signage is prominently displayed informing individuals about CCTV surveillance.

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 Customer Service Interactions: Records of communications with our customer service team, including emails, phone calls, and online chat transcripts.

 

Website Visitor Information:

Technical Information: IP address, browser type and version, operating system, device information, and referring website.

Usage Data: Information about your activity on our website, including pages visited, links clicked, time spent on pages, search queries, and interactions with website features.

Cookies: We use essential cookies for website functionality, analytical cookies (e.g., Google Analytics) to understand website usage, and marketing cookies (with your consent) to personalize your experience. You can manage your cookie preferences through your browser settings. 

Contact Form Information: Information you provide when filling out contact forms on our website.

 

2. How We Use Your Information

 

We use your personal information for the following purposes:

 

Providing and Managing Services: Processing parking reservations and payments, managing customer accounts, providing customer support, and fulfilling your requests.

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Security and Safety: Monitoring our parking facilities through CCTV, preventing and detecting fraud, and ensuring the safety of our customers and employees.

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Improving Services: Analysing website usage data to understand user behavior and improve website functionality, personalizing your experience, and developing new features and services.

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Marketing Communications:  Sending you marketing emails about our services and promotions (with your consent). You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

 

Legal Compliance: Complying with applicable laws and regulations, responding to legal requests, and protecting our legal rights.

 

3. Data Storage and Security

 

We store your personal information on secure servers located within the European Economic Area (EEA). We implement appropriate technical and organizational measures to protect your data against unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

 

4. Data Sharing and Third Parties

 

We may share your personal information with the following categories of third parties:

 

Service Providers: Companies that provide services to us, such as payment processing, IT services, security services, and marketing agencies. We have contracts with these providers that require them to protect your data and use it only for the purposes we specify.

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Legal Authorities: Law enforcement agencies, government bodies, and other legal authorities when required by law or legal process.

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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Other Parties with Your Consent: We will only share your information with other parties if we have your explicit consent to do so.

 

5. Data Retention

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We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. We have specific retention policies for different types of data. For example, CCTV footage is typically retained for 30 days, while customer account information is retained for 5 years after your last transaction.

 

6. International Data Transfers

 

We do not currently transfer personal data outside the EEA. If this changes in the future, we will implement appropriate safeguards to ensure your data is protected, such as adequacy decisions or standard contractual clauses.

 

7. Your Rights

 

You have the following rights regarding your personal information:

 

Access: You can request access to the personal information we hold about you.

Rectification: You can request that we correct any inaccurate or incomplete information.

Erasure: You can request that we delete your personal information under certain circumstances.

Restriction of Processing: You can request that we restrict the processing of your personal information under certain circumstances.

Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

Objection: You can object to the processing of your personal information under certain circumstances.

Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time.

 

To exercise these rights, please contact us using the contact information below. We will respond to your request within 30 days. We may require you to verify your identity before processing your request.

 

8. Children's Privacy

 

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child under 16 has provided us with personal information, please contact us.

 

9. Contact Information

 

Professional Parking Solutions Ltd

86-90 Paul Street, London, England, EC2A 4NE

Email: info@professionalparkingsolutions.com

Phone: 0203 8187959

 

10. Governing Law and Jurisdiction

 

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

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